Highlands Urgent Care - Sebring, Florida

Viki Sager

I have been to this urgent care two times now. I am so thankful to have this available! The staff there is professional, and is able to handle issues of insurance, as well as medical treatment. Since it is an urgent care, people come and go all day long. You never know how long the wait will be, so bring a book. On my most recent visit, we were treated quickly and very well by John Rhodes.
I find in reading the reviews that very few have any problem with medical care, but fuss about the intake staff. However, some have said that they have waited a week before they come in for an issue, then come in half an hour before the office closes.
Our experience with the front staff is that they were efficient, telling us all the charges and possible charges upfront. Our experience with the nurse who brought us back, was very good. She took down all pertinent information, asking questions and documenting our answers. The NP was sharp. Having reviewed our chart, and the amount of medications that the patient is on, determined what kind of medications would not adversely affect her. I have had no doctors do that!
I cannot speak about all the staff, every day, at all times. I will say this is a much better experience than going to the ER, and less expensive as well!

Carol Clements

I went to the clinic at 8:15 am for an infection. I was very pleased with the visit . I received good , prompt professional care.
I was told a prescription would be sent into my preferred pharmacy for an antibiotic . I went to the pharmacy and there was nothing sent in. I called the clinic from there and was told by the receptionist that they were very busy and was sent to leave a message. Left message at 10:30. I called again at 2. Same thing . Office closed at 3.
I will need to go there tomorrow when they open and get the prescription sent. VERY POOR ON THE PHYSCIAN AND STAFF PROVIDING CARE.

Jmlr O

I took my daughter here to be seen. She’s 19, so she went back by herself. She said the staff was wonderful. They listened to her concerns and gave her a treatment plan. We evacuated from St Pete for the hurricane. We have a lake house here in Sebring and have never needed medical care before. It’s always been in the back of mind as to where we would go if we need medical care. We found a great place. Thank you for the care you gave my daughter!

Virginia A

This was my first experience using a walk in clinic and I was a bit nervous of not knowing what to expect.

From the time I walked in I was met with smiling faces, pleasant personalities and the willingness to help.

Jeanet took me into the exam room and immediate put me at ease. She was personable and professional. Easy to talk. Jennie Hoke PA was the same. These ladies know how to make you that you matter.

I was lucky I was in and out within an hour.

Note they only accept cash and credit cards. No checks.

I would highly recommend Highlands Urgent Care.

Darla Leblanc

Every time we have been there we get in quickly they are always friendly. We get checked by a great doctor. Diagnosed and on our way to pick up meds. In a short period of time.

angela hunter

Front desk girl didn’t know what paperwork was needed for a new patient, or where she could find it. That took a little more than 1/2 an hour.

The two hour visit did NOT include anyone even touching my husband!!

There is a reason there are NOT any people in the lobby!

Then they sent his prescription to the wrong pharmacy. After being told 5 times which pharmacy to use.

nicole reyes

If you read nothing else of this review know they MAY NOT HAVE the proper materials to care for you especially with pediatric care. The visit took around 4-5 hours for them to put antibiotic ointment that I could brought at Walgreens. Someone should have informed me they are not properly equipped to care for children in the first place. This place to needs to reevaluate how to be productive, proper inventory, and proper procedures. I didn’t receive discharge paperwork as I left and my child’s laceration was not treated properly as I was told it would be.

Jorge Molina “Coco's Pet Ranch”

The staff was wonderful. NP Hoke was professional, knowledgeable, kind. When you are in pain, this is the place to go to. Thank you for the great care you have provided.