CityMD Springfield Gardens Urgent Care- Queens - Jamaica, New York

juan felipe quiroz ocampo

Excelente atención

C B

I had a very disappointing experience with the front desk staff, Jordan, and her supervisor, Nicky. Jordan lacked empathy and compassion, offering very little support when I asked about my insurance and co-pay for an urgent care visit. When I requested to speak with her supervisor, Nicky got on the phone without greeting me or identifying herself. She immediately told me without asking about my concerns to call back at 9 a.m. to speak with after-hours services.Her attitude was extremely rude and unprofessional.

Nicky continued to interrupt me while I was trying to articulate my issue and eventually rushed me off the phone. When I asked for her manager’s contact, she told me his name was Joe but mentioned that he works across multiple locations, so I'd have to keep calling to catch him in the office. She then rudely ended the call without any resolution.

This entire interaction left a very negative impression, and I would not recommend this office to anyone expecting professional and courteous service. I highly recommend senior leadership address this very concerning matter. Both staff should be provided with patient sensitivity training especially the so called office manger Nicky.

Y B

Receptionist was extremely pleasant. I went for a drug screening as a requirement as a new hire for a job. Unfortunately I arrived too late in the day to submit a sample. I believe the cutoff is 5:30pm. I’ve not had any interaction with the medical staff, but if they are as pleasant and professional as the receptionist, that’s great for our community.

Alize Morales

This place needs to either educate their staff better, or leave how to pass along information. Before going ahead with a test I asked TWO of their staff members the same question, that they BOTH responded with the same answer - that I should receive results in 24 hours. I called back the next back for my results for them to tell me I heard wrong and results would be back in 5 days. How could I have heard wrong from TWO different people. They just pass along false information to their patients.

For A

Terrible experience with doctor Stacey Silver-Weber. She looked at my throat and said “doesn’t look too bad” and tried to issue me a note for the same day I was seen (which is a day that I actually went to work and left early due to feeling ill). Firstly, how do you tell someone how they are feeling? Secondly, she is obviously not a doctor that considers the whole patient. She acted as if she did not know who she was working with at that moment. She’s supposed to be on the patient side. Bedside manor was as good as gone.

Doctors are supposed to take an oath to do no harm in order to become doctors. Is it not harmful to assume that a patient Doesn’t need the time that they’re asking for? Is it not harmful for a patient to have to repeatedly come and pay for a simple doctors note For a simple virus that would pass quicker if the patient had adequate rest. For a doctor to tell me that I have to Come back the next day and order to get another note so that I won’t get fired from my job just to heal is doing them harm. Nonetheless, If the said patient is in control of heavy machinery, that carries thousands of people to and fro each day Is ill and not feeling well and something happens because you told them that they can go back to work For their next shift, you’re not only doing that person harm, but possibly thousands of people harm all at once.

It was only when I spoke with the supervisor that she agreed to write a letter for the following day also (which still wasn’t good enough even for a virus to pass)!

When I asked the doctor for more days, primarily, she told me that I would have to come back and pay my co-pay and insurance once again to get another note.

She never asked how my illness would affect my responsibilities at work and failed to handle my illness with competency. And the practice’s supervisor was a sad excuse of one. Really had no power to change the outcome of the situation, offered no empathy and failed to further assist me as a patient. I had to call corporate in them to resolve the issue.

Sinead Aming

Nice, clean facility. Front staff is kind & greets you as soon as you walk in. Something I truly appreciate. I didnt make an appointment this time but I was still seen fairly quick. The provider was also extremely thorough and explained everything to me. Im a breastfeeding mom & needed to make sure the medication didnt have any adverse effects & she went the extra mile to triple check that I can use it. If I have another emergency I would 100% return to this location.

L Fray

Awesome and helpful staff. They all had masks on but I could still tell they were smiling. Like happy to be helping others. Made my day and week to have the issue resolved and treated in under 30 minutes and still enjoyed the rest of the beautiful day. Many thanks to all who helped me feel better.

Christina Evans

I called before coming in and was told “as long as I come in before 8pm I would be seen. I arrived 7:57pm I was instructed to check in via mobile device and after checking in I was told that I would not be seen because “ the doctors already left”. This was very unprofessional and false advertisement on CITY MD behalf, if doctors leave before 8pm the closure time should not be listed as such. I am very disappointed and I encourage city md take the necessary steps to better service the community.